EaseFlow

Privacy Policy

Last updated: September 23, 2026

This Privacy Policy explains how EaseFlow ("EaseFlow", "we", "us" or "our") handles information in connection with our website (easeflowtech.in), our software, and the services we provide to the businesses and organizations we work with. It applies to visitors of our website, to the businesses that use EaseFlow software and services, and, where relevant, to the customers and contacts of those businesses.

Please read this Privacy Policy to understand how we handle information in connection with our website and services.

1. Introduction and Scope

This Policy describes how EaseFlow handles information in connection with our website, software and services. The information we handle depends on the EaseFlow products, features and integrations a business chooses to use.

2. Information We May Collect

Depending on how you interact with EaseFlow, we may collect the following types of information:

Business information — such as your business name, business type, address and other details you provide when engaging with EaseFlow or setting up EaseFlow software for your business.
Account and contact information — such as the name, phone number, email address and role of individuals who contact us or who are set up as users of EaseFlow software.
Information entered into configured EaseFlow software — information that a business or its authorized users enter in the course of using it, such as records related to customers, orders, stock, staff or day-to-day operations.
Information reasonably necessary to operate requested functionality — additional information needed to provide a specific feature or integration a business has asked us to enable.

The information we collect depends on the EaseFlow products, features and integrations a business chooses to use. We seek to limit the information we collect and process to what is reasonably necessary to provide our website, software and requested services.

3. Business and Customer Information

Businesses that use EaseFlow software may, in the course of their own operations, enter or process information relating to their own customers — for example, customer names, contact details, order details or similar records needed to run their business. This information is entered and controlled by the business using EaseFlow, and EaseFlow processes it on that business's behalf and as necessary to provide the software and services the business has requested.

4. How Information Is Used

We use the information described above for purposes that may include:

Providing the EaseFlow functionality that has been requested or configured
Operating, maintaining and supporting our website, software and services
Assisting businesses and users with setup, questions and day-to-day use
Securing our services and troubleshooting technical issues
Understanding how our services are used so that we can maintain and improve them

We use information only for purposes reasonably connected to providing and improving EaseFlow's website, software and services.

5. Communications and Integrations

Some EaseFlow products and services may support communication functionality and integrations with third-party platforms, where such functionality is enabled or specifically configured by the business using our software.

Where a business enables or configures communication functionality — for example, functionality that uses the WhatsApp Business Platform or a similar third-party communication service — EaseFlow may process the information reasonably necessary to provide that specific functionality, and that information may be transmitted to the applicable third-party provider as needed to deliver the communication the business has requested.

By enabling or configuring such functionality, the business using EaseFlow authorizes EaseFlow to process the information necessary to provide the communication functionality it has configured or requested. Availability of any particular integration depends on the product, plan and configuration in question and is not offered to every EaseFlow customer.

6. Third-Party Services / Integrations

Providing certain requested functionality may depend on services provided by third parties. Where a business asks us to enable a specific integration, information may be processed by the relevant third-party provider as necessary to deliver that integration. The providers involved depend on the specific functionality a business has requested; we choose providers with reasonable care and involve them only as needed to deliver the functionality requested.

We may share information in the following circumstances:

To provide requested integrations or services — where necessary to deliver functionality a business has requested, including third-party communication or platform integrations described above.
With service providers supporting EaseFlow — such as hosting, infrastructure or support providers who help us operate our website, software and services, and who are only permitted to use information as needed to provide those services to us.
For legal reasons — where we believe in good faith that disclosure is required to comply with applicable law, regulation or a valid legal process.
To protect our service and users — where reasonably necessary to detect, prevent or address fraud, security issues or misuse of our website, software or services.

EaseFlow does not sell personal information.

8. Data Retention

We retain information for as long as reasonably necessary to provide our website, software and services, to satisfy legitimate operational, business or legal requirements, or until it is no longer needed for the purposes described in this Policy — subject to the configuration of the specific service in question and any applicable legal requirements. Retention periods are not fixed across all EaseFlow products and may vary depending on the product, the type of information, and how a business has configured its use of our services.

9. Security

We take reasonable measures intended to help protect information from loss, misuse and unauthorized access, consistent with the nature of the information and the services involved. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Choices and Rights

Businesses and individuals may contact us using the details below with questions about the information EaseFlow holds, or to discuss the choices available to them regarding that information. We will respond to reasonable requests in a manner appropriate to the request and the service involved.

11. Children's Privacy

EaseFlow's business software and services are intended for use by business owners, staff and authorized representatives acting on behalf of a business, and are not directed to children as direct users of our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, software, services or applicable requirements. The current version of this Policy is always published on our website, and the "Last updated" date above reflects when it was most recently revised.